Terms of Service

We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable. However, advance notice allows us to fulfill other client’s scheduling needs and keeps the mobile nature of the business operating at is most efficient level. Due to our one-on-one, 60-90 minute sessions and treatments, missed appointments are a significant inconvenience to your trainer, the business, and other clients.

This policy is in place out of respect for our dedicated trainer AND our clients. Cancellations with less than 24 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot, and leave a 60-90 minute gap in your trainer’s schedule.

1. Please provide our office with 24-hour notice to change or cancel an appointment. Clients who do not attend a scheduled appointment or do not provide 24-hour notice to change a scheduled appointment may be responsible for a $50.00 service charge for non-Thai sessions and up to $90 for Thai treatments. This charge must be paid on or before the next scheduled appointment.

2. We reserve your 60-90 minute appointment time just for you. We do not double-book our clients so that we may provide optimum treatment outcomes for all our clients. 24-hour notice allows us to offer that time to a wait-listed client.

3. If appointments are missed or cancelled on a regular basis it could affect the overall goal; TO MOVE AND BE WELL. Your treatment plan has been established by your trainer to meet these goals as efficiently, safely, and quickly as possible. Missing appointments hinders that process and may end up prolonging goals.

4. After two missed or cancelled appointments without the appropriate 24 hour notice, you may be placed on a same day scheduling policy for your treatments, which would not allow you to schedule any appointments in advance.

NOTE: You will never be charged for a cancellation if it is made more than 24 hours in advance of your scheduled appointment time.